Support
Questions, bug reports, and ideas are all welcome. Two quick checks below solve most of what goes wrong.
Contact
Email is the way to reach me. If you are reporting a problem, it helps to include your macOS version and what you were doing right before it happened.
shoujiaxin@gmail.comBefore you write in
Snip does nothing, or the screen never dims
Snip works by freezing and dimming a still frame of your display, which requires macOS Screen Recording permission. Shotlet asks for it the first time you use Snip; if it was denied, the next Snip shows an alert with an Open System Settings button that takes you to System Settings › Privacy & Security › Screen Recording, where you can turn Shotlet on.
Shotlet’s Welcome window covers the same ground on first launch, and shows whether the permission is currently allowed.
A global shortcut does not fire
Another app has most likely claimed the same combination — Shotlet reports a conflict when the keys are already registered elsewhere. Open Settings › Shortcuts and record a different combination for that action, or use Remove Shortcut and Restore Default to start over. All five shortcuts are rebindable: Snip, Snip & Copy, Paste, History, and Show or Hide Pins.
The default for Snip is ⌥⇧S, and every other default builds on the same ⌥⇧ pair.
Requirements
- macOS 26 or later.
- Lives in the menu bar, at the top right of the screen — no permanent Dock icon.
- Available in English, Japanese, and Simplified Chinese.